Last Updated: October 5, 2026
At The Well Lived Co., we carefully prepare every order and work to get your purchases to you safely and efficiently. Below you'll find everything you need to know about our shipping and delivery process.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or holidays will begin processing on the next business day.
During holidays, promotions, new product launches, or periods of high order volume, processing may take additional time.
Once your order has been processed and shipped, you'll receive a shipping confirmation email with tracking information when available.
2. Shipping Rates
Shipping rates are calculated at checkout based on your delivery address, order size, package weight, and selected shipping method.
Available shipping options and applicable costs will be displayed before you complete your purchase.
From time to time, we may offer free-shipping promotions. Any applicable promotion will be clearly displayed on our website or at checkout.
3. Delivery Times
Estimated delivery times depend on your location and the shipping method selected at checkout.
United States
Most U.S. orders are expected to arrive within approximately 3–7 business days after processing.
Please note that delivery estimates are not guaranteed and may vary depending on the carrier, destination, weather, holidays, and other circumstances beyond our control.
International Orders
International delivery times vary depending on the destination and shipping method selected.
International orders may take longer due to customs clearance, local delivery procedures, or other factors.
4. Tracking Your Order
Once your order has shipped, we will send a shipping confirmation email containing your tracking information when available.
Tracking information may take some time to become active after the package has been accepted by the carrier.
If your tracking information has not updated for an extended period, please contact us at thewelllivedco@gmail.com.
5. Shipping Address
Please carefully review your shipping address before completing your purchase.
We are not responsible for delays or additional costs caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your address, contact us as soon as possible at:
Email: thewelllivedco@gmail.com
Phone: (408) 304-9776
We will do our best to update the address before your order ships, but we cannot guarantee that changes will be possible after processing has begun.
6. Delayed Deliveries
Occasionally, deliveries may take longer than expected due to circumstances outside our control, including:
-
Severe weather
-
Carrier delays
-
Holidays and peak periods
-
Transportation disruptions
-
Incorrect addresses
-
Customs delays
-
Natural disasters
-
Other unforeseen circumstances
If your order is delayed, please check your tracking information first. If you need additional assistance, contact us and we'll do our best to help.
7. Lost Packages
If tracking shows that your package was delivered but you cannot locate it, please check around your delivery location and with household members or neighbors.
You may also contact the shipping carrier directly.
If your package appears to be lost in transit, contact us at thewelllivedco@gmail.com with your order number and tracking information so we can assist where possible.
8. Damaged Packages
If your package arrives damaged, please contact us as soon as possible.
To help us investigate the issue, please provide:
-
Your order number.
-
Photos of the damaged product.
-
Photos of the shipping box and packaging.
-
Photos of the shipping label, if applicable.
We will review the information and work with you toward an appropriate resolution.
9. Incorrect or Missing Items
If you receive an incorrect item or an item is missing from your order, please contact us at thewelllivedco@gmail.com.
Please include your order number and a description of the issue.
We will review your order and work to resolve the issue as quickly as possible.
10. International Shipping
International shipping may be available to selected destinations.
Customers receiving international orders may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
These charges are generally not included in the product price or shipping charge unless specifically stated.
Customs policies vary by country, and we cannot guarantee how long an international package will remain in customs.
11. Shipping Restrictions
Certain products may have shipping restrictions based on their size, materials, destination, or applicable laws.
Products intended for customers 21 years of age or older may be subject to additional shipping and delivery restrictions.
We reserve the right to cancel an order if we are unable to legally or reasonably ship a product to the requested destination.
12. Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
We will do our best to accommodate requests received before your order has been processed or shipped.
Once an order has been processed or shipped, changes or cancellations may no longer be possible. In such cases, the order may need to be handled according to our Returns & Refunds Policy.
13. Contact Us
If you have questions about shipping or delivery, please contact us:
The Well Lived Co.
5273 Prospect Rd, Ste #148
San Jose, CA 95129-5033
United States
Phone: (408) 304-9776
Email: thewelllivedco@gmail.com
We're here to help make your shopping experience with The Well Lived Co. as smooth as possible.
