Last Updated: October 5, 2026
At The Well Lived Co., we want you to love your purchase. If something isn't right, we're happy to help with eligible returns, exchanges, and refunds according to the policy below.
1. Return Eligibility
We accept eligible returns within 30 days of delivery.
To be eligible for a return, the item must:
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Be unused and in its original condition.
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Be in its original packaging, where applicable.
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Include all original accessories, tags, labels, and documentation.
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Not show signs of wear, damage, washing, or alteration.
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Be accompanied by proof of purchase or your order number.
Items that do not meet these requirements may be refused or may be subject to a reduced refund where permitted by applicable law.
2. Items That Cannot Be Returned
For health, hygiene, safety, personalization, or other practical reasons, certain items may be non-returnable.
Unless otherwise required by law, we may not accept returns for:
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Personalized or customized products.
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Final-sale or clearance items.
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Gift cards.
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Products that have been used, worn, washed, or damaged after delivery.
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Items missing original packaging or components.
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Opened products that cannot reasonably be resold.
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Certain 21+ or age-restricted products.
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Any product specifically identified as non-returnable at the time of purchase.
If you are unsure whether your item is eligible, please contact us before sending it back.
3. How to Start a Return
To request a return, contact us at:
Email: thewelllivedco@gmail.com
Phone: (408) 304-9776
Please include:
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Your full name.
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Order number.
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The item(s) you want to return.
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Reason for the return.
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Photos, if the item is damaged, defective, or incorrect.
Please do not send items back without first contacting us and receiving return instructions.
4. Return Shipping
Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer law, the customer is generally responsible for return shipping costs.
We recommend using a trackable shipping service when returning an item. We are not responsible for returns that are lost or damaged while being shipped back to us.
If we determine that the item was defective, damaged in transit, or incorrectly sent, we may provide a return shipping solution or reimburse reasonable return shipping costs where appropriate.
5. Refunds
Once we receive and inspect your returned item, we will notify you whether your return has been approved.
Approved refunds will generally be issued to the original payment method.
Please allow 5–10 business days for the refund to appear in your account after it has been processed. Your bank or payment provider may require additional processing time.
Original shipping charges are generally non-refundable unless the return is due to our error, a defective product, or applicable law requires otherwise.
6. Exchanges
If you would like to exchange an eligible item, please contact us before returning it.
Exchanges are subject to product availability.
If the requested replacement is unavailable, we may offer a refund or another appropriate solution.
7. Damaged or Defective Items
If your order arrives damaged or you receive a defective product, please contact us as soon as possible at thewelllivedco@gmail.com.
Please provide:
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Your order number.
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A description of the issue.
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Photos of the product.
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Photos of the packaging, if applicable.
We will review the issue and determine the appropriate solution, which may include a replacement, refund, repair, or other remedy where applicable.
8. Incorrect Items
If you receive an item that you did not order, please contact us before returning it.
We will work with you to arrange the appropriate return or replacement.
9. Missing Items
If an item appears to be missing from your order, please contact us at thewelllivedco@gmail.com with your order number and details.
We will review your order and shipping information and work to resolve the issue.
10. Sale and Clearance Items
Unless otherwise stated or required by applicable law, sale, clearance, or final-sale products may not be eligible for return or refund.
Any applicable restrictions will be clearly identified on the product page or at checkout.
11. 21+ Products
Certain products sold by The Well Lived Co. may be intended for customers aged 21 and over.
Returns of age-restricted products may be subject to additional restrictions.
Customers must comply with all applicable federal, state, and local laws regarding the purchase, possession, return, and delivery of age-restricted products.
We reserve the right to refuse a return where accepting the return would violate applicable law.
12. Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We will do our best to accommodate cancellation requests received before the order has been processed or shipped.
Once an order has been processed or shipped, it may no longer be possible to cancel it. In that case, the order may need to be handled through our standard return process.
13. Refund Exceptions
A refund may be refused or adjusted where:
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The item does not meet our return requirements.
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The item has been used or damaged after delivery.
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The item is missing components or packaging.
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The return falls outside the applicable return period.
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The product was identified as final sale or non-returnable.
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The return is prohibited by applicable law or shipping restrictions.
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
14. Contact Us
If you have questions about returns, refunds, or exchanges, please contact us:
The Well Lived Co.
5273 Prospect Rd, Ste #148
San Jose, CA 95129-5033
United States
Phone: (408) 304-9776
Email: thewelllivedco@gmail.com
We're happy to help you with your order and find the best solution where possible.
